Mike (IT)

  • Total activity 93
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 50

Articles

Recent activity by Mike (IT) Recent activity Votes

  • How to process a sale in standalone mode

    1. Support
    2. EFTPOS FAQ

      Once you have added the products and customer info, click on Payment and select appropriate method.     Press the Menu button (Grey button with the circle) Press 1. to select transactions Pres...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to view stock or customers info from other branches

    1. General
    2. FAQ

    If your PC isn't showing stock from other branches or if you cannot view customers from other branches please check if AP21 is ONLINE. Look for the green online icon in AP21 in the top right corner...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Sales not updating in AP21

    1. General
    2. FAQ

    If you noticed your sales figures hasn't updated from the day before please check the following;   Check to see if you Cato VPN is connected - Look for a green icon near the clock and ensure it is ...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • QSIC Support

    1. Support
    2. MUSIC

    For all stores who has Qsic as a music solution, call the following number if you have any issues with it. Call 1300 113 279 Option 2 for Support Or Click on this link to get support FAQ https://pr...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • EFTPOS Support contact

    1. Support
    2. EFTPOS FAQ

      For EFTPOS issues, call this number Merchant Enquiries 1800 029 749 Option 2, 3   Contact List General service or account enquiries: servicesupportvicwestern@westpac.com.au Westpac Li...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • EFTPOS NOT AVAILABLE AT PAYMENT SCREEN?

    1. Support
    2. EFTPOS FAQ

      If INTEFTPOS is not available from the Payment screen in AP21.   STEP 1 - Locate the C on the bottom right corner near the clock and confirm if the C is YELLOW or GREEN   If Green  **Close all ...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • EFTPOS - How to put the machine into "STAND ALONE" mode

    1. Support
    2. EFTPOS FAQ

    If you are having issues with your EFTPOS communicating with your PC and the following EFTPOS guide hasn't worked, you can put the terminal into "Stand Alone" mode   Ingenico EFTPOS machine Remove ...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • EFTPOS - Merchant Copy receipts

    1. Support
    2. EFTPOS FAQ

    If your EFTPOS is not printing 2x copies (Merchant + Customer copy) follow steps below. **Shutting down or changing from Stand alone to integrated can sometime disable.** To enable Merchant receipt...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Stingray - Manage Store Music

    1. Support
    2. MUSIC

          Click on the link below and insert the following: https://cs-affiliates.business.stingray.com/#/brands/1385/brand-home Email: Store email Password: stingray   Click: “Sign In” Select your s...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Stock Transfer Error

    1. General
    2. FAQ

    When transferring or receipting stock, you may receive a pop up error while you get a preview of the transfer docket.   How this ERROR occurs?   After you put all the stock transfer details and cli...

    • Mike (IT)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes