Mike (IT)
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Recent activity by Mike (IT)-
Myer Returns Process
Myer returns from a Myer location where we have no Aquila concession store If this has been sent to your Myer store and is current season and you sell that style in your pad, please email Nic@aquil...
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Myer Off-range Use
Myer OFF-RANGE Process - The issue with using this code is that when its used you are still showing for the actually Item you have sold, understanding this is only used when items are not scanning ...
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Envimo - Known issues
Issue 1. Cannot scan some barcodesIt seems only inverted barcodes cannot be scanned using the Envimo device (Black background with white lines) Workaround You can type in the number of that pr...
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How to put a SALE in AP21 when OFFLINE
Login to AP21 Your POS will display Offline in the top right corner You will get the following prompt – select “IGNORE” Add your products to the sale as per norm Then attach customer t...
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AFTERPAY - How to process a return in store
*This applies to a AFTERPAY purchase either bought in store or online using AFTERPAY digital card** **This applies to a full return or a partial return *** Partial return - If this was a multi purc...
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How to redeem OLD giftcards
OLD GIFT CARDS Returning to store: For the Old gift cards that have been Sold previous to the Implementation to AP-21, at payment screen select gift card and simply scan the barcode you will be pr...
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Element - Wireless scanners
Element – Wireless scannerTroubleshooting guide If your wireless scanner turns off, remove it off the base and hold the trigger until it turns on and initiates. (10 seconds) This should turn on...
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Printer offline - Cannot print
Sometimes the printer might look on but it isn't responding. We need to confirm this by checking "Printers & Scanners"This will let you know if the printer is offline. The status would normally...
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AP21 - Offline - Flow chart
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How to redeem gift cards in AP21
Redeeming Gift Cards: Simply scan the items you are selling and then proceed to add customer and then go to "Payment" At the payment screen select "G_Voucher". At this point you scan the voucher ...