INTEFTPOS NOT APPEARING?

If INTEFTPOS is not available from the Payment area in AP21.

First locate the C on the bottom right corner near the clock and confirm if the C is yellow or green

If Green - Close all your AP21 windows and then wait 5 seconds, then re open AP21 and ensure your EFTPOS logons successfully. If success, INTEFTPOS will now appear. 

If Yellow - Follow instructions below to resolve the issue.

Step 1. Unplug the EFTPOS power cable for 20 seconds and plug it back in, wait another 30 seconds to see if the C changes colour. Yellow --> Green

If it changes, Close all your AP21 windows and then wait 5 seconds, then re open AP21 and ensure your EFTPOS logons successfully. If success, INTEFTPOS will now appear. 

If still yellow, continue to further steps below:

Step 2 - Remove EFTPOS from the cradle and then shut it down

Hold the following buttons

"Func + Clear" (yellow) buttons until it displays "Shutting down"

Once it is shutting down,

Step 3 - Unplug the power plug for the EFTPOS cradle for 1 min (Refer to image)

This will be underneath the counter, plugged into the power board.

Step 4 - Then plug it back in and then put back the EFTPOS back on the cradle.

Step 5 - Restart your computer

Once the computer restarts, login and wait 5mins for the EFTPOS to register.

Wait until the EFTPOS icon goes from yellow to a green C

Step 6 - Close AP21 again and wait 5 seconds before reopening it.

Step 7 - Ensure it logons successfully to the bank and it will be ready to use as INTEFTPOS.