EFTPOS NOT AVAILABLE AT PAYMENT SCREEN?

If INTEFTPOS is not available from the Payment screen in AP21.

STEP 1 - Locate the C on the bottom right corner near the clock and confirm if the C is YELLOW or GREEN

If Green 

**Close all your AP21 windows and then wait 5 seconds, then re open AP21 and ensure your EFTPOS logons successfully. If success, INTEFTPOS will now appear as a payment option.

If Yellow  Follow instructions below to resolve the issue.

STEP 2 - Locate the EFTPOS POWER PLUG (See image below) Unplug the EFTPOS power cable for 20 seconds and plug it back in, wait another 30 seconds to see if the C changes colour. Yellow --> Green

If it changes, Close all your AP21 windows and then wait 5 seconds, then re open AP21 and ensure your EFTPOS logons successfully. If success, INTEFTPOS will now appear. 

STEP 3 - Remove EFTPOS from the cradle and then shut it down

Hold the following buttons

"Func + Clear" (yellow) buttons until it displays "Shutting down"

STEP 4 - Once it is shut down, put it back on the charging cradle and wait for it to bring up the Westpas logo.

STEP 5 - Wait until the EFTPOS icon goes from yellow to a green C

STEP 6 - Close AP21 again and wait 5 seconds before reopening it.

STEP 7 - Ensure it logons successfully and it now should appear in the payment screen.